Return policy

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Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

📦 Returns

You can request a return within 14 days of receiving your item.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Certain items such as personal care products, intimate goods, and final sale items are non-returnable.

💸 Refunds

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at Info@goldenlotusshop.com

🚚 Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

❗ Exceptions / Non-returnable items:

Gift cards

Downloadable software products

Intimate or sanitary goods

Personalized or custom-made items

If you have any questions or concerns about your order, please don’t hesitate to contact us at Info@goldenlotusshop.com